Refund & Returns Policy

Last updated: 13 August 2026

This Refund & Returns Policy applies to purchases from Electrobai Electronics Store for delivery in the United Arab Emirates. It explains the store’s standard return and refund process. Nothing in this policy limits rights that cannot be excluded under applicable law.

7-day return window

You may request a return within 7 days after delivery if the item is unopened, in its original packaging, and in resalable condition. Before returning an item, contact Electrobai with your order number and the reason for the request.

Return requirements

To be eligible for a standard change-of-mind return, the item must be returned with its original box, packaging, accessories, manuals, free gifts, and proof of purchase. The item must not be activated, used, altered, or damaged after delivery.

Non-returnable items

Unless the item is verified as defective, incorrect, or otherwise required to be accepted by applicable law, returns will not be accepted for opened products, products with broken or missing original packaging, items that have been used or activated, incomplete products, or items damaged after delivery. Product-specific conditions may also be shown on the product page.

Incorrect, damaged, or defective items

If you receive an incorrect item, an item damaged on arrival, or an item you believe is defective, contact us promptly with your order number, photos or video where relevant, and a description of the issue. Do not discard the packaging until we have reviewed the request. Electrobai may require inspection, product verification, or manufacturer assessment before confirming the available resolution.

How to request a return

Contact Electrobai within the applicable return period using support@electrobai.com or +971 52 915 2001 by phone or WhatsApp. Include your order number, product name, reason for return, and supporting images where relevant. We will provide the next steps after reviewing eligibility.

Refunds

After an eligible returned item is received and inspected, an approved refund is processed to the original payment method within 5–7 business days. Your bank, card issuer, Apple Pay, Tabby, Tamara, or other payment provider may require additional time to display the refund. Original delivery fees are not refundable unless required by applicable law or the return results from a confirmed Electrobai error.

Warranty claims

Electronics are covered by the applicable standard manufacturer warranty. Warranty coverage, exclusions, repair routes, and duration vary by manufacturer and product. Warranty claims do not automatically qualify for a refund. Keep your invoice and contact Electrobai with the order number and product issue so we can advise on the appropriate warranty route.

Contact

For return, refund, or warranty assistance, contact Electrobai online 24/7 at support@electrobai.com or +971 52 915 2001.