Frequently Asked Questions

What is Electrobai?

Electrobai Electronics Store is an online electronics retailer serving customers across all UAE Emirates. We sell technology for everyday work, study, entertainment, connectivity, and smart living. We do not currently operate a customer pickup counter.

Where does Electrobai deliver?

We deliver throughout the United Arab Emirates, including all Emirates. Delivery addresses are confirmed during checkout.

How long does delivery take?

Orders are normally delivered within 1–3 business days. Delivery timing can vary with product availability, order verification, courier routing, remote-area access, public holidays, and other circumstances outside our control. We will provide order updates using the contact details given at checkout.

How much is delivery?

Delivery is free when the order total is over AED 200. A flat AED 15 delivery charge applies to eligible orders of AED 200 or less. Any final delivery charge shown at checkout takes precedence for the order.

Which payment methods do you accept?

Eligible checkout methods include Visa, Mastercard, Apple Pay, Cash on Delivery (COD), Tabby, and Tamara. Payment options may vary according to the order value, delivery address, product, payment-provider approval, and checkout availability.

Can I pay cash on delivery?

Yes, Cash on Delivery may be available for eligible UAE orders. If COD is available, it will appear at checkout. Please have the exact payable amount ready when the order is delivered.

Can I use Tabby or Tamara?

Tabby and Tamara buy-now-pay-later options may be available at checkout for eligible orders. Approval, instalment terms, fees, and payment schedules are determined by the respective provider. Please review the provider’s terms before confirming your order.

How do I place an order?

Choose a product, add it to your cart, enter a UAE delivery address, select an available payment method, and review the final total before placing the order. After confirmation, keep your order number for any support request.

How can I track my order?

Use the Track Order page with your order details, or contact Electrobai with your order number by WhatsApp or phone at +971 52 915 2001 or email support@electrobai.com. We will assist with the latest available status.

What is your return policy?

You may request a return within 7 days of delivery when the product is unopened and remains in its original packaging. Returned items must include all accessories, manuals, gifts, and other items supplied with the order. Please read the Refund & Returns Policy before requesting a return.

What items cannot be returned?

Opened products, products without original packaging, incomplete items, goods damaged after delivery, or items that are not in resalable condition are not eligible for return unless required by applicable law or the item is verified as defective or incorrect. Additional category-specific exclusions may be stated on the product page.

When will I receive my refund?

Once an eligible returned item is received and inspected, approved refunds are processed to the original payment method within 5–7 business days. The time for the funds to appear can also depend on your bank or payment provider.

Do electronics include a warranty?

Electronics are covered by the applicable standard manufacturer warranty. Warranty length, coverage, exclusions, repair handling, and service location vary by product and manufacturer. Keep your invoice and contact us with your order number and a description of the issue for warranty assistance.

How can I contact Electrobai?

Electrobai provides online support and ordering 24/7. Contact us by phone or WhatsApp on +971 52 915 2001 or email support@electrobai.com.