Privacy Policy

Last updated: 13 August 2026

Electrobai Electronics Store (“Electrobai”, “we”, “us”, or “our”) operates an online electronics store serving customers in the United Arab Emirates. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, contact support, or otherwise use our services.

Information we collect

We may collect information you provide directly, including your name, delivery address, email address, phone number, order details, support messages, and information needed to process a return or warranty request. When you place an order, payment processing is handled through the payment method you select. We do not intend to store complete card details.

We may also collect technical and usage information, such as device information, browser type, IP address, pages viewed, cookies, and website interaction data. This information helps us operate the website, keep it secure, understand store performance, and improve the shopping experience.

How we use information

We use personal information to process and deliver orders, provide customer support, communicate about an order or service request, prevent fraud or misuse, meet legal or operational requirements, improve our website and services, and send marketing communications only where permitted or where you have chosen to receive them.

How we share information

We share only the information reasonably required with service providers that help us operate the store, including payment providers, delivery and courier partners, technology and hosting providers, customer-support tools, and professional advisers where necessary. We may also disclose information where required to comply with applicable law, protect rights or safety, or respond to valid requests from authorities.

Tabby, Tamara, Apple Pay, card payment processors, and Cash on Delivery providers may handle information under their own privacy notices and terms. Please review the relevant provider’s notices before choosing that payment method.

Cookies and similar technologies

Our website may use cookies and similar technologies to keep the site functioning, remember cart or account settings, protect against fraud, understand website use, and improve content. You can control cookies through your browser settings, though some site features may not work correctly if essential cookies are disabled.

Data retention and security

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, legal, accounting, fraud-prevention, and operational purposes. We use reasonable administrative, technical, and organisational measures to protect information; however, no internet transmission or electronic storage method can be guaranteed completely secure.

Your choices and requests

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and our recordkeeping obligations. You may also opt out of marketing communications by using the unsubscribe option where provided or contacting us directly.

Contact us

For privacy questions or requests, contact support@electrobai.com or +971 52 915 2001. We aim to respond to legitimate requests as soon as reasonably practicable.

Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or service changes. The latest version will be posted on this page with an updated effective date.